Bureaucracy behavior in earth tax services and urban and rural building (un-p2) (case study of ogan ilir regency)

Rahmawati Rahmawati, Alfitri Alfitri, Slamet Widodo, Raniasa Putra

Resumo


Bureaucracy as the main pillar of service to the community should be able to show good and responsible behavior, so as to be able to provide the best service for people in need. This behavior will be reflected in the attitude, character and belief as a public servant not to be served but to serve. With this concept, it is hoped that the quality of service will be created because it is sourced and rooted in the behavior of the bureaucrats themselves. Bureaucratic reform is something that cannot be postponed anymore, because it involves the benefit of many people. The research method used is descriptive research with a qualitative approach. The results of this study indicate that the behavior of the bureaucracy in this case the Revenue Service of Ogan Ilir Regency in providing PBB-P2 tax services in the region has not run optimally because there are still many people, especially in rural areas who do not pay PBB-P2 taxes on time or who do not pay taxes. at all during the expiry period of tax payment due to PBB-P2 tax payments for the village community the authority to receive payment of the tax bill is submitted to the village government.

Palavras-chave


Bureaucratic Behavior; Tax Service; Rural; Urban

Texto completo:

PDF (English)

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DOI: https://doi.org/10.5102/rbpp.v14i3.9163

ISSN 2179-8338 (impresso) - ISSN 2236-1677 (on-line)

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